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Tuesday, June 7 • 1:05pm - 1:25pm
(Virtual) UX Keynote: Decoding Customer Retention and Quality of Experience

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Measure what matters to retain your customers. Content is the king, but customer decides the success. Having the best technology, optimizing for best QoS doesn’t guarantee you will delight the customer, delivering a great viewing experience. In his keynote session, Anil will decode some secrets of measuring what matters to WoW the customer.
Moderators
avatar for Kevin Gray

Kevin Gray

VP and Market Leader - Technology Group, Questex LLC

Speakers
avatar for Anil Radhakrishnan

Anil Radhakrishnan

Principal Product Manager, Tata Elxsi
Anil heads the Saas products in Tata Elxsi, a portfolio of video delivery and customer experience enhancement tools and solutions. He  is passionate in conceptualizing various technology products blending with market research targeting customer retention by enhancing content viewing... Read More →

Tuesday June 7, 2022 1:05pm - 1:25pm MDT
Virtual
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